You may have noticed that the prices for our Autumn/Winter collection this year saw an increase from how we have priced our products previously. This was due to a heightened quality of materials and the need to expand into retailers, allowing our customers to try and buy our products in store.
However, we have listened to our customers’ responses and realise that we have moved too far away from our roots, and we have worked tirelessly all week with suppliers, fulfilment, and our retailers to rectify this. Our aim is to deliver the highest quality products at an affordable price for our customers.
As a result, we have decided to reduce our prices to be more in keeping with the brand you know, and refund every single customer who has placed an order for our new collection since the 1st November 2017 the difference in cost.
Please bear with us as we work through the thousands of orders placed since the launch and issue refunds, and be aware that it may take up to 5 working days for us to process yours. Once we have issued the refund you will receive a further email confirmation, and it may take up to 5 more working days for the money to appear in your bank account.
We hope you accept our apologies for this, and love your new products as much as we do. Thank you so much for the support you have showed the HERA brand.