Flashback to 2010 Oxfam Trailwalker. Just before we arrived at checkpoint 8. Tired of walking (75km by this point), hungry, and a bit fed up. Then we see our friends and the excitement starts up again.
Clearly out of touch with your customer. Your customers don't care if you load their baggage or not. That's not why we pay to use your service. We choose you because it's 1) Availability, 2) Ticket prices, 3) Time table, and 4) You do as you say.